As a Cloud support engineer, I perform a variety of technical duties in support of maintaining cloud infrastructures and assisting customers in solving cloud-related technical issues. While specific projects can differ across organizations, support engineers often share the following responsibilities in common:

• Discuss with clients or users to find out what problems they are encountering or what solutions they need such as data storage;
• Provide detailed feedback to the cloud engineering team and architects on problems being experienced by users
• Providing multi-tier support for operational and technical issues
• Gathering system requirements and designing cloud support protocols for addressing performance specifications
• Performing validation tests to evaluate and identify performance issues and apply cloud solutions
• Developing and implementing solutions that improve cloud performance, stability and the overall customer experience
• Ensuring optimal cloud performance with service monitoring and troubleshooting applications
• Programming and documenting technical processes, including project specifications and network architecture