I AM A Cloud Support Engineer
The cloud support engineer (CSE) is a multi-skilled individual who stands as an interface between cloud engineers and cloud customers. He assists both external clients and internal business teams with troubleshooting issues and setting up online applications, data storage and software in the cloud.
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ABOUT ME
As Cloud computing is becoming more and more ubiquitous and the Cloud is becoming the most common tool for information transfer and management across many industries, the need for CSEs has increased exponentially in the last decade. Information technology, business consultancies, finance, education and healthcare industries all rely on cloud computing to store, process and access data. A career in cloud support engineering has broad applications and opens up many different job opportunities.
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Top skills needed by a cloud Support Engineer
Front-end Troubleshooting
The browser is the most important tool for understanding cloud interactions
APPLICATION Development
Experience in application development and troubleshooting.
Cloud Security
SSO/SAML, IAM, Okta, OAuth, WAF rules
DNS & OSI Model Layers
Understand DNS, TCP/IP, HTTP/FTP/SMTP, Firewalls, VPN, Nginx, encryption and ports
Database and data storage
Can write and optimize complex SQL queries, understand relational databases, data warehousing, etc
OS & Virtualisation
Multitenancy, rate-limiting, file types, scripting, etc
CRITICAL THINKing
Problem-solving skills, attention to detail, testing, improving usability, etc
COMMUNICATION SKILLS
Technical writing, documentation, flow diagrams, charts, reports
LEADERSHIP SKILLS
Training and mentoring junior engineers; onboarding; Motivating team members and providing support.
OPERATIONS MANAGEMENT
Optimise work processes, make it easier for customers to reach the organisation and get their issues resolved.
CLOUD ARCHITECTURE
Know cloud system processes; evaluate system requirements, design cloud solutions and manage cloud networks.
TECHNOLOGY VENDORS
Knowledge of common software and cloud application vendors together with emerging technologies
Qualifications of a cloud Support Engineer
To become a cloud support engineer (CSE) you need to complete at least a bachelor’s degree in computer science, software engineering, informatics or a related area such as engineering with a specialisation in computer systems.
A post-graduate qualification in computer science is even better since the job is more about research, optimization, troubleshooting and expectation management.
